Many small businesses lose leads not because of bad marketing, but because nobody followed up in time. A website visitor asks a question at night, a quote request sits in an inbox, or a past customer never hears from you again. Our growth and automation service sets up chatbots, a CRM, and lifecycle automation so leads are captured and followed up consistently, around the clock.
It runs on the same connected engine as the rest of our services, powered by autopost.gr, Mailflow for email, and SMSMarket for SMS. A lead from an ad or your website can be logged, tagged, and placed in the right follow-up sequence automatically.
What's included
- Website chatbot that answers common questions, collects contact details, and books or routes inquiries
- CRM setup to keep every lead and customer in one place, with history and status
- Lead capture from your website forms, chatbot, ads, and social channels
- Lifecycle automation: welcome, nurture, follow-up, win-back, and review request sequences by email and SMS
- Lead scoring and tagging so the most interested prospects are flagged for you
- Notifications to you or your team when a hot lead needs a personal reply
- Reporting on lead volume, response times, and where leads drop off
How it works
- Map your sales process. You walk us through how leads come in today, what happens next, and where things fall through the cracks.
- Design the automation. The AI proposes chatbot flows, CRM stages, and follow-up sequences. You approve the plan and the wording.
- Train the chatbot on real answers. You provide accurate information about your services, prices, hours, and policies. The chatbot only answers from what you approve.
- Connect and launch. We connect your forms, ads, and channels to the CRM and switch on the automations.
- Review and refine. We look at conversations and lead outcomes, then adjust messages, timing, and handoffs.
What you need to provide
- Accurate business information for the chatbot and messages: services, pricing rules, availability, and policies
- Clear handoff rules: when a lead should go to a person, and who that person is
- Someone to follow up on qualified leads. Automation gets leads to the point of a conversation, but closing a sale or booking a job often still needs you.
- Consent-based contact lists for any email and SMS automation
- Feedback on chatbot answers so they stay accurate as your business changes
What to expect
Once set up, the automations keep running day and night, which is where most of the value comes from. The first weeks usually involve tuning: refining chatbot answers, adjusting timing, and fixing handoffs that don't feel right yet.
Automation doesn't replace good service. It helps you respond faster and more consistently, so fewer leads are forgotten. We can't promise a set number of new customers, but you'll be able to see exactly how leads move through your process.
If you're comparing this approach with a traditional agency, read AI marketing vs. an agency.
FAQ
Will the chatbot make up answers?
It's set up to answer from the information you approve and to hand off to a person when it isn't sure. We review conversations and correct answers that need improvement.
Can I use my existing CRM?
Often, yes. If you already use a CRM, we'll check whether it can connect. If not, we can set one up for you and move your existing contacts over.
Will customers know they're talking to a bot?
We recommend being open about it. Customers generally accept a helpful assistant, as long as they can easily reach a real person when they need one.
Growth and automation is part of the Business plan. Talk to us about your sales process and where automation can help.
